Description

Customer loyalty promotion (over the telephone)

The role of customer loyalty promotion officer is to manage calls from customers wishing to cancel their service with a view to retaining their clientele. You will be responsible for clearly identifying their needs, analyzing files, offering customers security solutions and, in so doing, meeting their needs. You will also handle billing inquiries and ensure a follow-up.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Empathy, tact, diplomacy;
• Being able to listen;
• Vigilance;
• Sense of responsibility;
• Ability to handle stress;
• Good judgment;
• Excellent knowledge of English.

Description

Customer loyalty promotion (on the road)

The role of customer loyalty promotion officer (on the road) is to visit customers wishing to cancel their service with a view to retaining their clientele. You will be responsible for clearly identifying their needs, analyzing files, offering customers security solutions and, in so doing, meeting their needs.

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Ability to communicate and excellent interpersonal skills;
• Empathy, tact, diplomacy;
• Be able to listen;
• Vigilance, good judgment;
• Sense of responsibility;
• Ability to handle stress;
• Own a car in good condition;
• Excellent knowledge of English.

Description

Technical customer service department

The role of technical customer service representative is to answer calls from customers who have technical questions about their alarm system. You will be responsible for analyzing their needs in order to respond to inquiries of a technical nature and to answer customers’ questions adequately.

Place of work : Montreal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Empathy, tact, diplomacy;
• Be able to listen;
• Vigilance, good judgment;
• Sense of responsibility;
• Ability to handle stress;
• Excellent knowledge of English

Description

Technical dispatching department

The role of dispatching officer is to serve as an intermediary between customer service representatives, technicians and Microtec customers. His main responsibility consists of arranging and confirming appointments with our customers for security system repairs and installations. He must also input changes and assist in live tests with technicians.

Place of work : Montreal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Excellent knowledge of the geography of Quebec City and Montreal;
• Ability to communicate and excellent interpersonal relations;
• Empathy, tact, diplomacy;
• Be able to listen;
• Vigilance, good judgment;
• Sense of responsibility;
• Ability to handle stress;
• Excellent knowledge of English.

Description

Monitoring centre department

The role of alarm signal dispatcher is to process alarm signals according to ULC standards and the established control procedures. You will be called upon to provide professional service to residential and commercial customers from inside the monitoring centre. You will also answer calls from customers and technicians-installers. Confidentiality is must!

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Good keyboard dexterity (about 30 words/minute);
• Act with rigour and professionalism;
• Ability to work in a high stress environment;
• Sense of urgency;
• Ability to communicate and excellent interpersonal relations;
• Ability to work in a team;
• Have a sense of responsibility;
• Excellent knowledge of English.

Description

Storeroom clerk

The role of storeroom clerk is to see to the management of inventory (parts for systems, pagers, office supplies) and to prepare the materials required for installations and maintenance service. You will also have to ensure technical support with technicians-installers, service technicians and technical customer service representatives.

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Outlook), ACCPAC and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Be able to listen;
• Vigilance;
• Sense of responsibility;
• Sense of organization and setting priorities;
• Good judgment;
• Good knowledge of English.

Description

Installation technician

The role of installation technician is to install security systems in accordance with ULC standards for the commercial or residential sector and to ensure a follow-up on customer service according to the policies and procedures of the company.

Place of work:
St-Augustin-de-Desmaures
Montréal
Anywhere in Québec

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Basic knowledge of computers and the Internet;
• Ability to communicate and excellent interpersonal relations;
• Apprentice’s or journeyman’s card recognized by the CCQ;
• Ability to listen and courtesy;
• Punctuality and neatness;
• Excellent memory and manual dexterity;
• Sense of responsibility;
• Ability to concentrate, analytical mind and resourcefulness;
• Good judgment;
• Sense of organization and setting priorities;
• Good knowledge of English.

Description

Service technician

The role of service technician is to see to the maintenance or repair of security systems in accordance with ULC standards for the commercial and residential sector and to ensure the follow-up on customer service according to the policies and procedures of the company.

Place of work:
St-Augustin-de-Desmaures
Montréal
Anywhere in Québec

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Basic knowledge of computers and the Internet;
• Ability to communicate and excellent interpersonal relations;
• Ability to listen and courtesy;
• Punctuality and neatness;
• Excellent memory and manual dexterity;
• Sense of responsibility;
• Ability to concentrate, analytical mind and resourcefulness;
• Good judgment;
• Sense of organization and setting priorities;
• Good knowledge of English.

Description

Sales representative, residential or commercial sector

The role of sales representative for the residential or commercial sector (external) is to recruit new customers by offering security services corresponding to their needs and ensuring the appropriate follow-up. You will be responsible for clearly identifying their needs, analyzing files, offering customers security solutions and ensuring their satisfaction. You will also offer existing customers who wish to move alternative services when they move and also for the new owner.

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Have a car in good condition;
• Opportunism, autonomy, good judgment;
• Self-confidence, persuasive;
• Be able to listen;
• Sense of responsibility;
• Analytical mind;
• Empathy, tact, diplomacy;
• Sense of organization and planning;
• Good knowledge of English.

Description

In-house sales

The role of in-house sales representative is to offer existing customers, in the commercial and residential sector, value-added services in order to maximize the security of customers based on their needs. You will be responsible for processing files and ensuring the customer’s satisfaction.

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Autonomy, good judgment;
• Self-confidence, persuasive;
• Be able to listen;
• Sense of responsibility;
• Analytical mind;
• Empathy, tact, diplomacy;
• Good knowledge of English.

Description

Accounts-payable and accounts-receivable department

The role of accounts-payable administration officer is to process invoices that are to be paid. This entails checking, preparing and obtaining the elements necessary for processing and printing the related cheques. The role of accounts-receivable administration officer is to process the cashing of cheques and to process non-compliant cheques as well as to see to the processing of invoicing adjustments in customer files and banking transactions.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) and the Windows environment;
• Knowledge of the AccPac program would be an asset;
• Excellent interpersonal communications;
• Meticulousness and precision;
• Vigilance;
• Sense of responsibility;
• Analytical mind;
• Sense of organization;
• Good knowledge of English.

Description

Financial statements department

The role of financial statements professional is to analyze financial statements. You will be responsible for tax follow-ups, bank reconciliations, preparing reports and analyzing financial statements as well as business acquisitions.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook) Accpac, Crystal and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Sense of responsibility;
• Analytical mind;
• Autonomy, good judgment;
• Sense of organization and planning;
• Meticulousness, vigilance;
• Very good knowledge of English.

Description

Data entry department

The role of data entry officer is to input and validate the information related to customers’ files in the computer system and to ensure the integrity of the database.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Excel, Outlook) and the Windows environment;
• Keyboard dexterity and good typing skills;
• Meticulousness, vigilance;
• Good ability to concentrate;
• Sense of priorities;
• Methodology.

Description

Collections

The role of collection officer is to handle collection files in order to reach a payment agreement with the customer and ensure a follow-up on these files.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Outlook and the Windows environment;
• Ability to communicate and excellent interpersonal relations;
• Ability to listen;
• Not easily offended;
• Autonomy;
• Discretion, tact and diplomacy;
• Ability to negotiate and argue;
• Analytical mind;
• Very good knowledge of English.

Description

General office administration

There are several administration positions in all our departments.

• Administrative assistant
• Receptionist
• Administration officer

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Outlook and the Windows environment;
• Meticulousness and precision;
• Initiative;
• Sense of responsibility;
• Autonomy;
• Analytical mind;
• Good judgment;
• Sense of organization;
• Very good knowledge of English.

Description

Management professional

The role of management professional is to ensure the smooth operation and development of his department in accordance with the standards and policies of Microtec. You will also be responsible for supervising budgets and participating in the planning and strategic analysis of your department and the company in conjunction with the other members of the management committee. Employment sectors concerned:

• Accounting, finance and administration
• Customer service
• Sales
• Operations
• Marketing
• Human resources
• Computers

Place of work:
St-Augustin-de-Desmaures
Montréal

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, PowerPoint, Outlook) and the Windows environment;
• Good management skills;
• Ability to communicate and excellent interpersonal relations;
• Tact, diplomacy and a positive attitude;
• Autonomy, self-confidence;
• Ability to motivate and mobilize his team to achieve the objectives;
• Be able to listen and empathy;
• Sense of responsibility;
• Analytical mind, good judgment;
• Initiative, “leadership”;
• Ability to work under pressure;
• Sense of organization, planning and setting priorities;
• Excellent knowledge of French and English.

Description

Programming department

The role of programming professional is to ensure computer services for the in-house users of computer systems. You will be called upon to analyze and do the programming according to the requests made by users, to see to the analysis and development of computer systems or the management and development of the intranet and the web site. You will also be in charge of doing the programming for computer projects and ensuring the optimization and upkeep of systems as well as overseeing the various computer training activities related to in-house software programs.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of the Windows operating systems (95 to 2000); Linux would be an asset;
• Knowledge of HTML browsers;
• Knowledge of the FoxPro, SQL, HTML and XML (asset) programming languages;
• Knowledge of the Visual FoxPro, SQL and other programming language in use at the programming department;
• Knowledge of Office suite software programs (Word, Excel, Power Point, Outlook);
• Ability to communicate and excellent interpersonal relations;
• Ability to listen and availability;
• Meticulousness, patience and a stickler for details;
• Analytical mind;
• Sense of responsibility;
• Methodology, structure;
• Ability to share your knowledge and explain things;
• Excellent knowledge of French and English.

Description

Network department

The role of network professional is to manage all of the maintenance, development, supervision and support activities related to the various elements making up the networks (WAN and LAN) of the Company and data servers. You will also provide technical support when in-house users run into problems.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Analytical mind and meticulousness;
• Sense of planning and organization;
• Sense of responsibility and good judgment;
• Knowledge of network protocols (TCP/IP, IPX, SMNP, etc);
• Very good knowledge of Cisco network equipment to ensure the maintenance and configuration thereof;
• Knowledge of network software (a-mail, HTML, FTP);
• Knowledge of break-in detection software;
• Knowledge of Windows (95 to Xp), Linux, Novell, Dos operating systems;
• Knowledge of hardware, work stations, servers and other network equipment;
• Knowledge of Office suite software programs (Word, Excel, Power Point, Outlook);
• Ability to communicate and excellent interpersonal relations;
• Ability to listen;
• Excellent knowledge of French and English.

Description

Telephone resource service

The role of telephone resource coordinator is to manage telephone hardware and lines, control access by authorized personnel, as well as cell phones for all the offices and monitoring centres of Microtec. You will also be on stand-by at all times for emergencies.

Place of work: St-Augustin-de-Desmaures

PROFILE SOUGHT

Professional training:

Experience required:

JOB REQUIREMENTS:

• Knowledge of Office suite software programs (Word, Excel, Outlook ) and the Windows environment;
• Knowledge of the Avaya phone system, call center software and the Kantech card access system;
• Ability to communicate and excellent interpersonal relations;
• Sense of responsibility;
• Analytical mind;
• Critical mind;
• Good judgment, autonomy;
• Sense of organization, planning and setting priorities;
• Excellent knowledge of French and English.